[Resolved]  Flipkart — flipkart sent used and damaged dented phone and routing me and not giving refund nor arranging return pickup!

Address:	Howrah, West Bengal
Website:	www.flipkart.com

Listen the voice record of conversation between me and flipkart representative 'sima', she said with the help of her senior representative 'vupendra', she arranged the reverse pickup and it will be picked up by or before 3rd aug, and my refund will be initiated soon after pickup. She gave me promise!
*
Link of voice record - HTTPs://clyp.it/a4jg0la2
*

Here is the full story -

Like always, they requested me last morning to wait till 24hours more, no call no nothing got from them!

Ok so, here is the update of 31st july.

I called flipkart and they ask me if i want them to call me back within 5-10mins, i pressed 1 for yes.

So i got the call from them on 10:21pm.

I told her the whole story like what i did for more than 50times from 28th july.
So, flipkart representative 'sima' said with the help of her senior representative 'vupendra' that my reverse pickup will be done by 3rd aug 2017.

Although i got email (See the attached pic) and sms of they escilated the issue to concerned time, no words regarding pickup, even you can hear that on recording, i told her, she repeatedly said that pickup will be done, no more waiting. However, they promised, i need pickup, if it will done, no issue with me.. Let see..

*+*+*+*+*+*+*+*+*+*+*+*+*+*+*+*+*+*+*+*+
For previous/original story of this case read this :

See how flipkart is cheating on me! Redmi note 4 32gb/3gb ram.

This is the copy email that i sent to flipkart on 30th july morning -

" order id - od[protected]
Return id[protected]

Need refund. Arrange the pickup! Stop wasting time and stop fooling customers! And your told free number executives are nothing but #. Non sense.
Flipkart can cheat i never imagined. Shame on you! Give my money back! Liars!

1. I got a replacement on 28th july.

2. After unboxing i got that from box packaging to phone, its used.

3. After few times i got that the phone is bended, used condition, smudges all over, buttons are non workable, cracking noise are coming from whole body and sides of the pjone as its bended etc..

4. Anyway, i called flipkart for refund, as i got the replacement like this.

5. The representative told me where should i take the refund? On wallet or bank account? I said wallet. He started processing. And then he said i will get call regarding return pickup and whole thing will be done by 29th july. Then i reconfirmed that it will be picked up by 29th july or not, he confirmed it will be.
I got sms and email regarding that and the thing is i have to wait till 2:30pm 29th july for call regarding it.

6. Waited for 2:30pm yesterday, no pickup arrangement, no call, no sms, no email, no nothing.

7. I called flipkart again, she told me i have to wait till 6:30pmm! Haha! Then she transferred the call to senior, he said he couldn't do anything! Haha! I have to wait. I asked what if i get no response and pickup again? He said no sir, you will get notified for sure.

8. Nothing happened after 6:30pm, haha! So i called again, that ma'am requested me to wait till 9:00pm again.. Haha!

9. Nothing happened after 9:00pm, haha!
I called atleast 20times till 11pm! Got no result, just requested me to wait and wait.. Haha..

10. Now few mins ago i was talking to flipkart, he requested me to wait 24hours! Haha! Haha! Then i said if you can't help me, transfer the call to a senior executive, he said they got no permission for that! Haha! What the hell! Then i said i know about the permission, just transfer the call!
So he said no sir! Haha! Then i talked point to point, then he started to shrink, and said wait am transferring the call to senior, but then after few times, he said it can't be done sir, no seniors are here sir, call after 4 hours! Haha!
_
Points to be noted -
Got the damaged bended used phone. And flipkart treated like -

I) 29th july pickup/call from flipkart guarantee

Ii) will get something from flipkart by 2:30pm

Iii) will get call by 6:30 for sure

Iv) will get call by 9pm or within 29th july 11:59:59pm

V) today, i have to wait again for 24hours. Haha!
_
Flipkart is cheating on me. I need the refund, pickup the item. Arrange the return pickup, thats it! Stop bluffing! I need the refund! You guys eating my money! "