[Resolved]  Flipkart — Flipkart's pathetic customer service

Address:

Bangalore, Karnataka

I am writing to express my shock at the pathetic customer service regarding return request for Lenovo Yoga Tablet (Order ID: OD[protected]. I had requested a return of the above said item 6 days back (one day after delivery) due to quality issues. Subsequently, I got two calls from their customer service team and wasn't able to attend the calls work related conflicts. Third time, I only got a message that you guys tried contacting me and not any call. What was shocking was that there is no way for me to call Flipkart back to discuss about the issue. I just got an email three days back that my request has been rejected. There was not a single line of explanation given. I sent an email to their resolution team and haven’t gotten a response in the last 4 days. I raised another ticket for which I received a call yesterday. I was told that it is being escalated to the concerned department and I should be getting a call to resolve the issue. Nobody has cared to call me so far. It has been 6 days since I raised the first issue. I hope there is someone to care about customers at Flipkart. I would like a refund for the order I placed. All in all a pathetic customer service from Flipkart. I have been a customer of Flipkart for 5 years and I don’t think I am ever going to purchase anything from Flipkart again.