[Resolved]  Flipkart — fraud in the name of brand

Address:

Mumbai City, Maharashtra

Hello,

I had purchased lenovo fitness band hw01 from flipkart, the quality of band and the app through which the band gets connected was pathetic, so got a doubt that how can a brand like lenovo be so careless and provide such bad quality of product. So, i started researching on net about the product and i came across an article in which the same thing was mentioned. So to clear my doubts i then called flipkart customer care centre. I had a word with their executive, they said please contact lenovo once and then get back to us... I then somehow managed to get lenovo service directors email address, i mailed him regarding the doubt i had and are they selling this product because this product wasn't mentioned on their indian website also. He mailed me back saying the product is not yet launched in india and i was blown way by this email. Then i called flipkart saying about the fraud company selling this from their commerce site and i demanded a refund, i said i wont take any action but please take a deep look into this matter... But they refused to give me refund and they were just telling they are transferring my call to their senior but they just kept me on hold for 20 mins... This happened two times... And yet no call and concern from their end.

Please help a helpless consumer as soon as possible... This is a big matter.

Thanking you,
Helpless consumer