[Resolved]  Flipkart — Fraudulent Transaction in Pay Later Account

Jun 22, 2021

Updated by sanjsuj757 Flipkart has not redressed my complaint. IN fact, they don't want to reverse the wrong charges levied due to failure of their customer team to investigate the matter when I 1st reported the fraudulent transaction on 18th May'21. After that, there were another fraudulent transactions on 21st May & 22nd May in which my Pay Later Limit was misused by Rs. 6242/-. Flipkart has also charged late payment charges of 600/- on this amount & further threatening to levy penal charges.

I have sent letter to Flipkart's registered office address of Bengaluru by speed post & received by them on 2nd June;21 but not replied till date. Further my e-mails at grievance.[protected]@flipkart.com on 6th june, 9th june, 13th june & 20th JUne are not replied till date which is clear volition of CCPA(e-commerce) Rule;2020. According to said Rules, E-Commerce company has to respond within 48 hours. In fact, Flipkart don't want to commit in writing . That's why, their customer care team is calling at my mobile again & again. In fact, I have talked to their customer care team on 18th May when 1st time fraud was reported then again from 21st to 24th May. Every time, I was asked to deposit the amount of fraudulent transaction.

Moreover, Flipkart has no 2 steps verification login process to secure customer account as is being done by other e-commerce companies. Any Hacker can access your account by OTP received in your mobile. Your all sensitive data like saved credit card/debit card details, your addresses, Date of Birth are compromised. This sensitive data can be mis- used in future also. Who will take responsibility for that ??

Therefore, Flipkart must take take responsibility for lapses by their team due to which my account was hacked on 21st & 22nd May even though I have brought the 1st fraudulent transaction to their notice on 18th May'21.

So, Request Flipkart to reverse the charges, cancel my Pay Later Limit & deactivate my account

Jul 01, 2021

Updated by sanjsuj757 Flipkart has neither replied any of my e-mail sent to grievance.[protected]@flipkart.com nor respond to my complaint on social media till date.

Jul 08, 2021

Updated by sanjsuj757 Highly regrettable, there is no response from Flipkart. My Flipkart account was hacked Ist on 18th May, 21st May & then on 22nd May. I immediately informed Flipkart customer care on 18th May & then on 21st May & 22nd May;21. Flipkart customer care team should have blocked my Pay Later Limit account on 18th May itself when I first reported the matter . But Flipkart failed to secure my account & my Pay Later account have unauthorised transaction for Rs. 6252/-. Now, to further harass me, Flipkart team has charged 600/- as late payment charges & daily I'm receiving sms/ e-mails & telephonic calls threatening me to further levy penal charges.

So, Once again request Flipkart to reverse the charges. Otherwise, I would have no option then to file case in consumer court for mental harassment & deficiency in service.