Flipkart — Godrej refrigerator - replacement issue

Address:	Bangalore, Karnataka
Website:	www.flipkart.com

Hi,

Hope I get a solution here.

I had ordered the Godrej 241l frost free double door refrigerator RT EON 241 P 3.4, Silver meadow costing Rs 24590 in FLIPKART and the order ID OD[protected] on 25th April 2016 it was delivered to my home.


My wife received it and was shocked after opened it. The product what we saw in the website and on App was totally different. The design was correct but the inside feature and specifications was totally different. The one which we saw was having 3 trays with 3 box in the door and many more. So immediately I raised the replacement request on the app and it was agreed and mentioned it will be replaced next day that is 26th April 2016. I also called the customer and explained all the issue she told that we will deliver the right product by tomorrow and gave the ticket number which is "[protected]" we waited for one day no update received. So I called next day 27th April 2016 one the status the customer care person told me that there are investigating and will be delivered by two days thats on 28th April 2016. Again there was no update I again called on 28th again new ticket given "[protected]" mentioned will update by 29th EOD. As usual no update no one called sms and email too.

Today that is 30th April from morning 8AM I called them 5-6 times to check the status and we tried reaching there supervisor or Manger, one two were connected but the was disconnected and I again I had give a call. Latter again final one person told will resolve the issue by today EOD and gave one more ticket number "[protected]"

I had attached the product pictures off the flipkart app and one which I was supposed to receive.
Please investigate

Please check and take the correct action and help me getting the correct product ASAP.
I am getting frustrated and mentally ill on this issue as my money is involved in it.

Please help


Thanks and regards
Rajeev