[Resolved] Flipkart — gopro hero 7 black 12mp camera fraud

Pro Gupta

from Bettiah, Bihar

Address:	Bangalore, Karnataka
Website:	Flipkart.com

I ordered gopro hero 7 black for 36000 and it send me jbl speaker which was only of 9000 approx i was really shocked when i got the box and i even made unboxing videos of it and placed many times return request from flipkart but always it cancelled.
I am from poor background family and first time i placed so expensive order in my entire life i was really shocked.
I contact flipkart customer support many times but they always pretended to resolve my issue but they never dead and not even doing.
Please anyone help me to solve this issue as i am from poor family and it was too big sum of money which i spend to buy this camera but i was cheated if this issue will not will be solved then i would come on streets.
Please help me
Name - rishabh sharma
Order i'd[protected]
Phone number - [protected]
Please help me.

It is more than 6 days that i ordered this product and till now i have placed more than 6 return request from flipkart company of this product but every request is being cancelled by the company and i have contact more than 15 times in last 6 days to the company but they always pretend to resolve the issue but they never did i have a one reply to the emails but they haven't replied me back.
I am a middle class man and i have to spend all my savings by taking loans from my friends on buying this camera for my professional work but i didn't thought even in dreams that flipkart a trusted company wood cheat with me and i was fortunate enough that i made video of the opening box or the parcel which i received.
I had to beg to customer support many times such that i have bought in the product for free and requesting to them to approve the request but everytime they have cancelled or rejected it.
Please someone have pity on me as i am poor and i have to repay my loans which i took for buying this product but i have received one speaker which is not even of half price of the product which i wanted even it was not sealed looking second hand and cannot be used.
I have even updated evidence of opening the box as a url which i uploaded in google drive for sending it as email it can be copied to url box to see in consumer complaints and flipkart also 2 days earlier butter no one is taking action till now.
I am very disappointed now please someone help me

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Feb 16, 2019

Complaint marked as Resolved

MY ISSUE IS NOT SOLVED TILL NOW EVEN AFTER 2 MONTHS BY FLIPKART. I ordered this camera in December 2018 but it is 2 months and till now comapny hasn't provided replacement of this product but instead they have blocked my account saying that due to multiple returns it is so but I want to make them clear that really there was more than 15 returns of this product only which was always been cancelled by the seller and the last three replaced were approved also but two of them were cancelled automatically and one which came to my city was not replaced by flipkart courier executive who denied to replace this saying that camera picture was shown so he needs camera to replace but I applied replacement for different product reason. It is now more than 2 months and in this months I faced complete trouble in contacting always to company and appealing for replacement. After all that now company has bolcked my account and not hearing to me anymore. I have tried the way to reach company but none of them are listening after delivering different product. They are now being very rude to me now after when they assured me that they would replace the product. I have every audios recorded when I talked to company and when they assured that they would replace the product but they didn't did and also every videos and photos from the time when flipkart executive deliver me the wrong product to every moment even recorded opening of wrong product which was sent to me. Please click on the URL link below to get photos and videos to see... 1. ( https://drive.google.com/folderview?id=1rn9vLNt-h0cw_dSsRURW5Yc-d3yRePY8 ) 2. ( https://drive.google.com/folderview?id=1bJgFInU5AifJQhN_bNph6PcwTjNeguSC ) 3. ( https://drive.google.com/folderview?id=17eM-Y5plTfP6I_jaVgK2fCg3Opsu1rry ). 4. ( https://drive.google.com/folderview?id=1PQ-ukl0ks7D-vwCu8wyz7aKEMe4G0sC2 ). 5. ( https://drive.google.com/folderview?id=1aTNOv0acfSDrBK7O7fSV4XzKf4gY-lHE ) I only want company to replace its different product of what I ordered to me as soon as possible.

Flipkart customer support has been notified about the posted complaint.

Dec 18, 2018

Updated by Pro Gupta Boxing of partial video link copy URL to URL box because it is in Google drive as I had to upload it for attachment in email for customer support of Flipkart:-

https://drive.google.com/file/d/1ZHA2vB-iq34tO3Qnbg2jHMq18W1COvdh/view?usp=drivesdk

Dec 18, 2018

Updated by Pro Gupta Payments to courier service wishmaster spy video:-

https://drive.google.com/file/d/1wNPaQsspfvHGmfbM0bg3-Imfnl4g4Oq0/view?usp=drivesdk