[Resolved]  Flipkart — have ordered a product on flipkart. i didn't receive the product but the status is 'delivered'.

Hi,

I have purchased a mobile phone - "vivo z1pro (Sonic black, 128 gb) color: sonic black" from flipkart on thu, jul 18th '19 by prepaid mode through sbi credit card.
Order id: od[protected]

Flipkart account: [protected]

Yesterday i. E thu, 25th july i got a message saying the product has been delivered. But i haven't received the regular intimation that says "your product is out for delivery and will be delivered by xxx" which is upposed to have the delviery executive's mobile number as well. Neither i got the message nor i got the call from the delivery executive before delivery. I simply got the message that it got delviered. I didnot receive the product.

I have no idea about -
1. Whethere it really got delviered or not.
2. If it got delviered, where/to whom it got delivered.

I have called the flipkart customer care as well and raised my concern about not receiving the product after paying for it and it's neglegency about the delivery of the product.
But i didn't get proper response or assurance about getting the product or the refund. They din't even try to check with the delivery partner or the concerened and didnot give any information. They bluntly asked me to wait till july 31st for a resolution which is very dissappointing.

My complaint is that, i want to get my product to be delviered/or in worst case i need to get a full refund. I would also like to complain against flipkasrt for being reckless and negligent about choosing their delviery partners and their carelessness to follow up with them. Their flat denial attitude towards providing any information/assistance is utterly dissappointing on top of already being worried about not receiving the product for which i already paid.

I hope my issue gets resolved as soon as possible.

Thanks,
Koteshwar