Flipkart — heating issue of my new phone samsung a50 purchased through flipkart | |||
I bought a new phone that is samsung a50 a week back on the very second day itself i started facing too much of heating issue and i request for a replacement of the product later technician came and checked regarding heating issue which reached 47°c without using internet & the heating is too much while using net where the technician ignored my words saying we can check by this was only it was according to the policy only... When asked for the return document they don't have any such documents with them and they say it should be atleast 50°c or above later they rejected my request saying the issue has been resolved wherein it isn't resolved yet... Again i tried for replacement and they made me to wait for 3 days saying once again the technician would be visiting to check the mobile and since i work in a pvt ltd company we don't have the option to go and stand with the technician for half and hour or more since he would be checking the heating issue by taking video for half an hour... Still i thought of taking half day for this and kept waiting and at least received a message saying the request is canceled No one is responding properly neither the flipkart executive nor the technician Since i was moving out of station i tried myself by taking video for half an hour or so by switching on the data where the mobile reached upto 50°c yesterday... I am having the screen shot and video of it where i would be sharing later... If we ask flipkart they say according to policy we have to check the mobile if we ask the technician they say according to policy we have to off the data and check with heating issue, when asked for those so called policy they aren't having any such written one. I humbly request you to help me by solving the issue since i am not able to use the phone as normally like other mobile... 26th is the last day for replacement and i am going to my native today where there is no proper availability of network also... Was this information helpful? | |||
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Flipkart customer support has been notified about the posted complaint. Verified Support Oct 26, 2019 Flipkart Customer Care's response Hi, We're sorry to hear that you're facing issues with your Samsung Galaxy A50 (White, 64 GB). We'd like to let you know that the technician has confirmed that the issue has been resolved in your device. Hence, the seller will not be able to accommodate the return request. However, if you are facing any issues with your product, kindly contact the brand authorized service center so that they will help you out. Your kind understanding is appreciated.
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