Flipkart — Hitachi fake product

I have ordered Hitachi ac 1.5 ton on May 1st then I got the product on 3rd May and installation has done. The very next day Ac swing was not working.i have raised the requested for replacement but then from Flipkart team they have cancelled it and raised a new request for refund amount. But I have purchased the ac using emi transaction so for that I need to pay interest, processing fee and gst extra and I have paid the 1st month already.

So due to that again I have requested the Flipkart for replacement product then finally I got it. But the product which I recieved was used and the box was done with pooja`s and at the time of installation when the installation guy opens the indoor there are more scratches inside it.

What is this, and seller details in Flipkart app shows like ominitech retailer but I got the product from consulting rooms Pvt Ltd.

I have escalated this issue multiple times with Flipkart. And I am not able to contact seller Directly.

And all this happening for almost 50 days.

Product which I got was 1.5 years old one
Feb 2020 manufacturing date

Please find the incident details

In[protected]
Svc1216744833200290005000

122021799957733442807

Ravi kumar - senior executive
In[protected]

In[protected]
Dipiyan- senior executive

Prasanth - executive