[Resolved]  Flipkart — hp laptop exchange

Address:

Mumbai City, Maharashtra

During BIG Billion day sale I ordered a hp laptop with an exchange of my personal hp laptop. my laptop was working fine and while placing order it showed exchange discount of Rs-10200/-. however at the time of delivery the delivery guy said my laptop has some scratches and selected body damage. the exchange price reduced by Rs.6560/-. so he asked me to pay this amount to get delivery. I don't understand for such a minor scratch I have to pay 6560 Rs. is flipkart expecting brand new laptop in replacement.
however I contacted support team on 14th oct. the support guy after explaining the entire story said that the refund of Rs. 6560/- is accepted by seller and it will be added in my giftcard account within 48hrs and gave me reference number IN[protected].
I have attached the chat script below.
after not receiving the giftcard I contacted the support team again after two days. the support guy Anurag rejected my request and said this incident id is wrong, and I will not get any refund. since then I am doing regular followup.

this is pure cheating...
got Rs- 3500/- for working laptop my mobile exchange will give me more than that. offline store were giving Rs. 9000/- for my old laptop.

please look into this.

Also warranty of the hp laptop which I have received shows extended warranty and not manufactures warranty.

deeply disappointed with flipkart. buying such a costly item from flipkart is risky. people can get fooled