Flipkart — i am very much satisfied with the response from flipkart escalation team

I bought an ifb washing machine from flipcart, which has been installed on 18th july 2020. The problem is that the error button is clicked in the machine running condition and in rinse and spin operation. When in mixed fabrics mode, wollen mode is automatically turned on.
In this covid situation, the company should be checked and a product should be sent to prevent outsiders from coming to the house again and again. Now it is better to tell me what to do.
Order id - od[protected]
No flipcart says 23 july technician will visit where the status of the product will be updated by him although i have already sent them the video where it is seen that there is a problem with the product. He also said that the product will be packed on the 26th of july which means someone will come again. And the 3rd august pickup means one again. And on 5th august i can get refund. So this pandemic situation on the one hand and the need for the product emergency so much embarrassment in it has made me very worried.