[Resolved] Flipkart — I initiated a return of my phone within 10 days but they cancelled my request.

Tanisha sinha

from Mumbai, Maharashtra

Address:

511/2, SHREE RAM BHAWAN, RBL ROAD, Lucknow, Uttar Pradesh, 226007

My name is vertika srivastava. I have purchased realme5 via [protected]@gmail.com on 16october and got delivered on 21october. Front n back camera was not working, pixels are getting broken raised return request on 31october. Next day engineer visited to check the phone which according to him was all right but camera issues remained unsolved and company rejected my request without even informing me i kept on calling their customer care no but none of the calls gave any solution. At my call on 7november i was informed that my request has been rejected and have too keep the defected phone.

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Dec 20, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2019

Flipkart Customer Care's response Hi,
We're sorry to hear that you're facing issues with your Product Realme 5 (Crystal Purple, 32 GB).
We'd like to let you know that the technician has confirmed that the issue has been resolved in your device. Hence, the seller will not be able to accommodate the return request. However, if you are facing any issues with your product, kindly contact the brand authorized service center so that they will help you out.
Your kind understanding is appreciated.