Flipkart — I received a missing product from the flipkart

Address:	Sahastradhara road, dehradun
Website:	Flipkart

Hey hi, I raised a missing product complaint for my recent order of iPhone 12mini. And the amount for this phone is 37999. Flipkart customer executive told me that my refund will credit in my bank account that I provide him.. With in 3 to 5 business days. But today morning I received a mail that my refund request is cancelled from the seller because the product is not returned to the seller. But when I already told that I received a missing product and I was not able to raise a complaint for missing product from my side.. And i called in flipkart and they also not able to create a missing product return.
Now I'm not able to download my invoice as well that I can proceed with other options. Because I have registere a compliment in customer court and FIR in police station as well for my missing product from flipkart team.
And your executive team, they put me on hold for 25 minutes today. That is really unprofessional and unexpected from flipkart for plus member.
I'm with flipkart from last 3 years and still I'm facing this type of behaviour.
Order ID - OD[protected]
This is really giving me depression now because my parents will kill me definitely. If flipkart will not help me regarding my complaint I will no longer be able to face my parents and my family. They will tount me on every and each time or topic. That will be really very hard for me. I'm already a deprecation patient and if I did something wrong with my self... I don't know what to say.
Please yr help me. Please