[Resolved]  Flipkart — ifb dishwasher neptune vx

Website:

Www.flipkart.com

Hello sir,
I purchased an IFB dishwasher on 26th on Flipkart and was delivered in time just 3 days (till here was good) on 29th
31st an unskilled still arrogant engineer came to install it
He only opened the delivered box etc and while installing in progress we found that on back side right down corner a lock which connect side metal panel and main chassis was broken so the side panel was loose and come out at that corner also the balancer weight (cement block down near same corner was cracked)
He stopped installation and we packed it up again and advised me to put it for replacement
So same day on 31st oct I put requested on app of Flipkart for return & replacement
They gave date of 6th November with message that engineer would visit and approve the replacement of issue not fixable
On 6th no one came, neither technician nor the replacement machine
And found on the app message that my replacement was canceled as my issue was fixed by the technician, thus so annoying 😰
So I called up Flipkart and IFB customer care and complaint about it
They advised me to put request again for replacement
I did same
Now the date was given as 7th November tech visit and replacement
Again same story
No one came to check it fix it either replace too
Again this too was canceled without any reason and without my confirmation
Now this was too much
Now after calling customer care they said by 11th tech will visit and will do replacement if really needed but by that time the replacement period of 10 days getting over
And I’m scared that after they will get the reason to just ignore me
So please look into this matter this is really big scam of Flipkart, their seller and IFB also
I’m planning to go to court although thought to complaint here first and see for result
I hope you may be able to solve this issue than would be really great
Thanks