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[Resolved]  Flipkart — IMEI number not verified on Flipkart

I am trying to exchange my phone (Motorola G9 purchased from Flipkart itself), but when I enter the IMEI number, it says "IMEI number does not match with MOTOROLA Moto G9".
I’ve checked online for my phone’s authenticity using imei number and it appears clean.
Please check and let me know.
IMEI number not verified on Flipkart
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Oct 14, 2021
Complaint marked as Resolved 
.
Oct 12, 2021

Complaint Status

Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2021
Flipkart Customer Care's response
Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your order details from the shared information. Request you to share the order ID in order to assist you further. Hope to hear from you soon.
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