[Resolved]  Flipkart — [immediate attention needed!!!] ws retail shipped very old stock led tv.

Address:	560017
Website:	www.flipkart.com

Ref. Order ID - OD[protected]

Item details - Sansui 102cm (40) Full HD LED TV

Incident details:
1. Before placing the order, one of the Flipkart customer care executive confirmed on phone that the stock with the retailer is latest i.e. of the year 2016. However, the product that was attempted to be delivered today carried a manufacture date of Oct, 2015, which is very old stock. I refused to accept the product delivery, and spoke to Flipkart customer care, which did not solve the issue anyway.

2. Flipkart assured delivery of the item in 2 days and they met the time line. Thanks for that. This fetched me a product carrying a bill/invoice dated as 30-Mar-2016, which is what I wanted. The bill/invoice date is very important given that if the TV is bought before 31-Mar-2016, the manufacturer (Sansui) is giving 4 years of extended warranty on top of their usual warranty of 1 year (i.e. total 5 years of warranty). This is one of the prime reason I chose to order this particular product.

Expected solution from Flipkart:
1. Ship a product carrying a manufacture date of 2016. The company is responsible for every commitment they make.

2. The delivered product must carry a bill/invoice with sell date mentioned as 30-Mar-2016.

This issue requires immediate attention of Flipkart as it is very much time bound.