Flipkart — Improper service by Flipkart.com. technical support team not responding to a genuine query

Address:

Nashik, Maharashtra

Dear Sir / madam, The after sales service received by Flipkart.com is very disappointing. Request you to go through the trail mails first. Further to the trail mails i request you to listen the conversations that i had with your customer care department til now. Dates and Duration April 9 2015 7:33 PM for 19 min 33 seconds April 8 2015 01:03 PM for 8 min 20 sec April 7 2015 08:51 AM 8 min 52 sec April 5 2015 10:54 AM 1 min 7 sec April 4 2015 1) 21:13 1 min 11 sec 2) 21:11 1 min 47 sec 3) 09:46 AM 3 min 30 sec. April 3 19:35 12 min 1 sec April 2 201514:52 5 min 17 sec March 29 2015 18:14 8 min 4 sec You will understand that this time i expect only a call back from your technical department. I hope they will be able to solve the problem; However your technical department has not at all been cooperative till now. To add to it the senior people from your call center have not responded to me even once. They hide their face and ask the juniors to face me. Do you think this should be the response to your customers ? Can i expect that somebody with his head on his shoulder has the decency to pick up the phone and call me ? Sachin Sonawane Nashik [protected] [protected] Forwarded message[protected] From: Flipkart Customer Support Date: Tue, 7 Apr 2015 15:12:02 +0530 (IST) Subject: Return request received for Items in your Flipkart Order - OD[protected] [Incident:[protected]] To: [protected]@gmail.com You recently requested personal assistance from our on-line Support Center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within hours. Thank you for allowing us to be of service to you. To access your question from our Support site, click http://flipkart.custhelp.com/app/account/questions/detail/i_id/40955040/track/BvPfHwq_Dv8a~YlXG...⇄ [protected][protected][protected]--- Subject [protected][protected][protected]--- Return request received for Items in your Flipkart Order - OD[protected] Discussion Thread [protected][protected][protected]--- Response By Email (Vijeth S.) (07/04/2015 03.12 PM) Hello, Order ID: OD[protected] Product: Lenovo A6000 Thank you for taking your time to write to us. I certainly understand your concern and offer my sincere apologies for the inconvenience caused due to delay resolving the issue. At this point, we may not be able to provide you an update on this but I've notified your concern to our team. We’ll call you back with an update in the next 4 hours and make sure that your issue is resolved. You have my assurance that we’ll have your issue resolved at the earliest. I request your kind patience in this regard. Customer By CSS Email (Sachin Sonawane) (07/04/2015 03.06 PM) Dear Vijeth, Once again your technical support team / product specialist failed to call me. Are you people Serious about this incident ? Regards Sachin Sonawane [protected] On Apr 7, 2015 10:15 AM, "Flipkart Customer Support" wrote: Response By Email (Vijeth S.) (07/04/2015 10.15 AM) Hello, Order ID: OD[protected] Product: Lenovo A6000 Thank you for taking your time to write to us. I certainly understand your concern regarding return and offer my sincere apologies for the inconvenience caused due to any kind of miscommunication. At this point, we may not be able to do this but I've notified your concern to our team. We’ll call you back from our product specialist team with an update by today within 2:14 PM and make sure that your issue is resolved. You have my assurance that we’ll have your issue resolved in the best possible way. Since you are a loyal customer with us, I expect your kind understanding in this matter. Auto-Response By (Administrator) (07/04/2015 09.55 AM) Dear Customer, Thank you for contacting us! This is an automated response and is for your reference only. You need not reply to this mail. We will get back to you at the earliest. Customer Support www.flipkart.com http://www.flipkart.com/ Customer By CSS Email (Sachin Sonawane) (07/04/2015 09.55 AM) Dear Sir, It is very disappointing that i need to write a mail to you for a concern that could have been resolved over telephone. Last month i.e on 11th March 2015 i purchased a Lenovo A6000 through your services. Due to a problem with WiFi it was replaced promptly. I appreciate that; however the replacement was also not functioning properly. In order to avoid any quick or confused response i used the handset for a few days. All the time i faced the following issues 1) No or minimal 3 G support (though i have a 3 G post paid plan) 2) Battery gets exhausted fast. Both the problems were not faced with the earlier handset of Lenovo. A complaint was launched telephonically[protected] dated 2nd April 15. I it I gave a suggestion that let the handset be verified / checked by the technical team. (You can check the call records) To my surprise even after so many days nothing noticeable has happened. twice i received schedules for a phone call but the call was not received. Instead of Saturday i received a call at the wrong time in my working hours. I politely asked the concerned to call me in precisely 5 min which did not happen. Instead i received a message that the call has been rescheduled for today i.e. 7th April 15 at 7 Pm. Today morning your customer care executive tells me it is 2:15 PM not 7 PM and gives a new complaint no[protected] dated 7th April 15. I feel that in this delay the one months period for replacement or guarantee warranty will expire and i will be on the losing end. Kindly look in the matter and please do the needful at the earliest. Can i expect some mature response from some sensible person. Thanks and Regards Sachin Sonawane Nashik [protected] [protected] Forwarded message[protected] From: "Flipkart.com" Date: Fri, 03 Apr 2015 14:15:29 +0000 (UTC) Subject: Return request received for Items in your Flipkart Order - OD[protected] To: Sachin Sonawane [image: Flipkart.com] [image] ORIGINAL PRODUCTS [image] CASH ON DELIVERY [image] FREE & EASY RETURNS [image] 100% BUYER PROTECTION Hi Sachin, Greetings from Flipkart.com! We would like to inform you that we have received your return request for the following items in the Order OD[protected] . We are processing your return request and will revert by Saturday, 04 Apr'15 with final approval status. ITEM QTY RETURN ID Seller: WS Retail [image] Lenovo A6000 1 16908274 We apologize for any inconvenience caused to you. What Next? We are processing your return request and will revert by Saturday, 04 Apr'15 with final approval status. Any Questions? Please get in touch with our 24x7 Customer Care team. Flipkart.com 24x7 Customer Support | Buyer Protection | Flexible Payment Options | Largest Collection [image] [image] -- Sachin Sonawane Nashik Question Reference #[protected] Date Created: 07/04/2015 09.55 AM Date Last Updated: 07/04/2015 03.12 PM Status: Waiting for Internal Updates [---001:004801:03049---] -- Sachin Sonawane Nashik