[Resolved]  Flipkart — inappropriate service from wishmaster in flipkart

Address:

Kolkata, West Bengal, 700034

I ordered a new phone is exchange on my old phone and during delivery Wishmaster refused to make the delivery. Without any proper inspection he rejected my phone stating that his device is not working and he cannot proceed. He then said that another wishmaster would come and inspect and deliver the product but that did not happen. I regularly followed up with Flipkart and called them around 25 times to enquire about my order. They kept saying that we are working on it and will update you. But it went on and on and after 3 days my order got cancelled WITHOUT any approval from customer side.

I even agreed to pay the exchange amount but the Wishmaster did not agree to that as his behaviour was very rude and unprofessional. He said that I cannot do that and he is not aware of that. My old phone's condition was good and it had no dents or scratches and it was passing all the checks as mentioned in the website.

Who gives the authority to cancel the order without customer's approval?
Flipkart services has degraded.