[Resolved] Flipkart India — purchase and installation of tv

anandmishra11

from Delhi, Delhi

Address:	bangaluru, West Champaran, Bihar, 845455
Website:	flipkart.com

With great disgust and sheer frustration i would like make complain against flipkart india for their fraudulant and cheating with me. I ordered a samsung tv led 32 inch along with 2 yeras extended warranty. I was scheduled to be deliverd on 23rd nov 2019. On 20th november 2019 i got a call from logistic partner and informed that he will npt be able to deliver doorstep and i have to collect myself from dpp. I called flipkart customer care and they assured me that product will be delivered. After waiting for 7 days from 21st nov to 26 nov i went to their dpp and collected the tv.

After the tv was delivered its installation was scheduled om 30th november 2019. On scheduled that i got call from samsung authorised service centre that technician is not available and installation was rescheduled for 3rd december 2019. On 3rd december 2019 i gave 2 calls to samsing centre and i was assured that technician will visit for installation. Around 3 pm in afternoon i received message from flipkart your installation and demo is cancelled without any reason. Again i called flipkart customer care and again i got same reply we have esclataed your issued wait for 3 days.

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Feb 3, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 30, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. As discussed over the call, thank you for confirming that the refund of Rs 1200/- as a gift card with validity of 1 year has been reflecting in your gift card section in Flipkart account. Your kind understanding is appreciated.