[Resolved]  Flipkart — Inefficiency of Flipkart Customer service Team

Address:	500010
Website:	Flipkart.com

I have purchased Micromax 50inches LED TV on 3rd Oct and got delivered on 8th Oct. I wanted the TV installation to happen before Dussera. So I sent mails and called up Customer service to assist me. Till date the installation has not taken place... Overall my experience is I was given false statements since 10th Oct and each and every Customer service executive are inefficient in handling case, they all just making promises just to disconnect my call for that moment only, temporary solution... I was told my case has been escalated to next level and installation will be done by 15th Oct before 7 pm. It did not happened till now, when I called Customer service they are claiming as Customer did not respond to Technician calls hence the Installation request is cancelled and will be raised a fresh request... Pathetic treatment. Most of the times they are rude and repeatedly use words "DONT WORRY / AAP NISCHINT RAHIYE" and irritate I don't think if they know the meaning of those words. A Customer is following up since 6days so how their case should be handled, he was always given false commitments and they still use the same lines "DO NOT WORRY". I am so must disturbed since 10th Oct, many times I took leave to my office and waiting at home just to not miss the installation by trusting your false statements... It seems today they made a call as I was driving I could not pick up the call and by the time I stole my vehicle to pick up the call, it got disconnected and could reach the number when tried calling back. First of all how can you attempt a call only once and immediately you cancel my request and you do not provide any option to Customer to reach your installation guy... What is this service, this is how u treat the customers... I will definitely take legal action on you people for the torture & mental disturbance you caused to me and the time you wasted mine...