[Resolved] Flipkart — installation for led tv | |||
Product received on 19 th october and we received a message and mail regarding installation, on 20/10/17 i recieved a call from jeeves service centre to confirm the installation and address then i mentioned my installation address where i have to install and it is different from delivery address as it is my working address, so service centre representative updated the new or changed installation address and the will install on or before 23rd october, then i called to flip kart care and explained the conversation with service centre and flip kart representative also confirmed as installation will be done on or before 24/10/17 And then on 22/10/17 at 11.30am/1.30 pm i got a call from jeeves service centre and asked me to confirm the address to instal l and i confirmed address and requested to do the installaion as early as possible and he promised me as it will be done on monday (23/10/17), after that i got installation cancellation message from service centre or flip kart with a contact number, so i contacted on that number and it was jeeves service centre number and they said that installation cancelled by flip kart so contact flip kart care, so Then i contacted flip kart care and i shared all the conversations, by that the representative said sorry and pleased me for inconvenience and miss communication and requested to re confirm the installation address which is different from deliver address and once again i stated location address and then i got a message as it will be resolved on or before 25/10/17, but it is not resolved till now, And later i got a phone calls from flip kart care and jeeves care to reconfirm installaton address and they also assured me as it will be 100% completed on or before 25/10/17. But not done till now, Now at 11.30 am i got another call from flip kart as it will be completed with in 7 working days from new request raised on 22/10/17 an new date to complete installation is 30th or 31 st of october 17, i asked and requested for an early installation but representative surely denied as it will be done only with in 7 working days, Then i stated the previous conversations and assures or promises given by flip kart or jeeves care representatives who contacted me and all calls are incoming from them as i was not called or contacted but they called or contacted me regularly about installation, then representative named sunitha from flipkart care head office assumes that the previous promises or assurances or false given by them (Representatives) without out knowing conditions, But because of their false assurances or promises we awaiting at home by taking half days or leave from our work till from 23/10/17 to 25/10/17 as it was the promising period, and now they changed to on or before 30/10/17 stating that installation address is changed but i changed once an d final on 20/10/17 and later i never changed, hence for their convenience they cancelled for 2 times and talking about conditions, So here i also wanted to take actions on representatives who gave false assurance or promises, And finally i wanted my installation to be done as early as possible as for also i have some faith on flip kart service Was this information helpful? | |||
Dec 28, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Nov 10, 2017 Flipkart Customer Care's response We will revert on it.
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