[Resolved] Flipkart — issues of replacement

Rupali Khandare

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka
Website:	Flipkart.com

Flipkart fraud company!!! I am a loyal customer of flipkart from many
Years now but never faced such issue before. I ordered mobile redmi note 4
64 gb and 4 gb ram from flipkart on date:14th july 2017, but i received
Wrong model redmi note 3. I requested return within two days. They said it
Is on process and they will solve the problem shortly. Many times... . When the reason entered into the flipkart replacement in the app was itself that it was broken which was approved by flipkart. Still i have yet neither received any refund nor a replacement phone. The system itself has cancelled the return request. The customer executives are misbehaving disconnecting our calls blaming it on network issue and ekart executives have switched off their phones. The delivery has already been delayed by 2 days and now even my replacement period is over. I have been an old customer of flipkart but never been so dissatisfied.
Kindly resolve the issue at the earliest. Else i would have no option but to file a complaint in the consumer court.

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Aug 29, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2017

Flipkart Customer Care's response We have taken up this case internally. We will get back to the customer with an update on it.

Verified Support

Jul 29, 2017

Flipkart Customer Care's response We’d like to let you know that your request for a replacement/refund of cannot be fulfilled by the seller as the courier partner has confirmed delivery of the item to Rupali with the product being intact. We are concerned and would like to understand the issues you are facing.