[Resolved]  Flipkart — I've still not received my refund on my bank account

Address:

SAGARIKA PAUL 4C-29, GIRL'S HOSTEL, CENTRAL UNIVERSITY OF PUNJAB, BATHINDA - 151001 CENTRAL UNIVERSITY OF PUNJAB, CUPB Bathinda - 151001, Punjab Phone6283691563, Bathinda, Punjab, 151001

Dear sir/mam

I m ankur prakash, your flipkart customer, ph no - [protected],
Email id - [protected]@gmail.com

-. I have odered a phone real me 2pro (Rs 11990) from your web site and
Complete mobile protection (Rs 99)
Ordered on tue, apr 16th '19.
Od[protected]
- then on 20/04/19 i received a message regarding the refund of rs 99. At first i was shocked that who cancelled my order, i called immediately to your customer care and from their he told me that your order has been cancelled by you, i said that i m not the one who cancelled it. Sir we can't do anything, ok then he said procedure has been followed you will get your rest amount by 30/04/19.

- on 23/04/19 it was showing that my refund of rs 11990 (Your shipment has been cancelled. ₹11990.0 as refund will be transferred to your original payment mode by tue, 30 apr.in your website)

Has been completed. I checked my bank account and their was no transaction.

- i again called to customer care, but then he said that. Refund has been initiated plz wait till 30/04/19
- i maintained my patience and i waited till 30/0419. But again their no refund made till deadlineday 30/04/19.
- i again call customer care, he said to me that your transaction has been already done on 20/04/19, you plz consult your bank. As per instruction i called my bank customer care but he said that their was no transaction except of rs 99..
*₹99.0 as refund will be transferred to your original payment mode by tue,
23 apr.
For further details, please contact your bank with reference number
[protected].*
- i called again customer care for help on toll free no.[protected]
And he said that wait till 4/05/19. I have also send email to you guys, their was no any satisfactory response from your side.

I don, t have a patience anymore so i m complaining in this forum.

Here are some attachments-
1) screenshot of rs 99 refund.
2) screenshot of order status
3) recording of my conversation with your customer executive. Including ph
No.

Their no option of attaching call record with customer care.
But here the no
+[protected]