[Resolved] Flipkart — jbl bluetooth speaker delivered instead of gopro hero 7 black sports camera and not accepting replacement or refund requests

Pro Gupta

from Bettiah, Bihar

Address:

Bangalore, Karnataka, 560034

I am Rishabh Sharma and I placed an order of GoPro hero 7 black sports camera on Flipkart because I thought it to be very good company.
Flipkart has delivered me a bluetooth speaker instead of camera on 14th December 2018 and from then I had placed more than 15 returns but non of them are accepted by the company or seller Affordia who sent me different product in company box with same label of what I placed.
It is more than a month and I had contacted more than 55 times to company through mail as well as calls but they always made problem and didn't accepted any replacement and now when I reported them that why they are taking lot of time then they have again cancelled the issue and also they are now reporting another problem that lot of returns are placed so they have cancelled and also blocked my account so that I couldn't contact them and the seller would earn profit easily.
I had believe on this company since ages but I didn't thought it would make me only victim of fraud and didn't thought it would be doubled faced.
Please provide me replacement of the differnt product which Flipkart sent me or provide my money back.

Product Name - Gopro hero7 black 12mp sports and action camera
Delivered product - Used Jbl bluetooth speaker
Order ID[protected]

Please copy these URL link to get photos, videos and audios as proof regarding this subject -

1. https://drive.google.com/folderview?id=1rn9vLNt-h0cw_dSsRURW5Yc-d3yRePY8

2. ( https://drive.google.com/folderview?id=1bJgFInU5AifJQhN_bNph6PcwTjNeguSC )

3. ( https://drive.google.com/folderview?id=17eM-Y5plTfP6I_jaVgK2fCg3Opsu1rry ).

4. ( https://drive.google.com/folderview?id=1PQ-ukl0ks7D-vwCu8wyz7aKEMe4G0sC2 ).

5. ( https://drive.google.com/folderview?id=1aTNOv0acfSDrBK7O7fSV4XzKf4gY-lHE )

+2 photos

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Mar 11, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2019

Flipkart Customer Care's response We will revert on it.

Feb 12, 2019

Updated by Pro Gupta It is more than a week from when I posted my complain here and with almost all required proofs being uploaded on drive and provided links but till now Flipkart has not provided me replacement of its different product which it sent me and rather it had blocked my account and making excuses that there are many returns with this account but there is not any.
As a company Flipkart should replace its wrong product which was sent to me and unblock my account so that I would take my complaint back and never trouble them.

Feb 16, 2019

Updated by Pro Gupta I ordered this camera in December 2018 but it is 2 months and till now comapny hasn't provided replacement of this product but instead they have blocked my account saying that due to multiple returns it is so but I want to make them clear that really there was more than 15 returns of this product only which was always been cancelled by the seller and the last three replaced were approved also but two of them were cancelled automatically and one which came to my city was not replaced by flipkart courier executive who denied to replace this saying that camera picture was shown so he needs camera to replace but I applied replacement for different product reason.
It is now more than 2 months and in this months I faced complete trouble in contacting always to company and appealing for replacement. After all that now company has bolcked my account and not hearing to me anymore.
I have tried the way to reach company but none of them are listening after delivering different product. They are now being very rude to me now after when they assured me that they would replace the product.
I have every audios recorded when I talked to company and when they assured that they would replace the product but they didn't did and also every videos and photos from the time when flipkart executive deliver me the wrong product to every moment even recorded opening of wrong product which was sent to me.
Please click on the URL link below to get photos and videos to see...

1. ( https://drive.google.com/folderview?id=1rn9vLNt-h0cw_dSsRURW5Yc-d3yRePY8 )

2. ( https://drive.google.com/folderview?id=1bJgFInU5AifJQhN_bNph6PcwTjNeguSC )

3. ( https://drive.google.com/folderview?id=17eM-Y5plTfP6I_jaVgK2fCg3Opsu1rry ).

4. ( https://drive.google.com/folderview?id=1PQ-ukl0ks7D-vwCu8wyz7aKEMe4G0sC2 ).

5. ( https://drive.google.com/folderview?id=1aTNOv0acfSDrBK7O7fSV4XzKf4gY-lHE )

I only want company to replace its different product of what I ordered to me as soon as possible.