[Resolved] Flipkart — lack of proper response for replacement or refund of faulty laptop | |||
Order OD[protected] and Order OD[protected] ...i ordered a combo of Lenovo G50-70 Laptop as well as a cooling pad from flipkart on 8th March 2015...but recieved a faulty laptop on 9th..I placed a request for replacement on 10th...Flipkart told that replacement is not possible as the retailer does not have the product...in that case they will refund the money...but from last six days Flipkart is wrongly responding giving 1000 excuses and not settling the issue...everytime i call flipkart customer care, they tell that i will get a callback from Flipkart within 24 hrs...6 ...24 hrs have passed, still i dont have the right product or the refund of money...they even escalated my issue to Lenovo but they are also delaying this issue...i would like to take this issue up to the higher authority as i am suffering very much for it...my money is stuck with flipkart...no refund...no replacement...i cant take a new laptop...plz resolve Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 16, 2015 Flipkart Customer Care's response Spoke with the cust as cust is saying that he can't able to switch on the laptop so informed to cust that we would not be able to
arrange the replacement as the product is not available with the particular seller we will give you the refund.
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Order OD[protected] and Order OD[protected] ...i ordered a combo of Lenovo G50-70 Laptop as well as a cooling pad from flipkart on 8th March 2015...but recieved a faulty laptop on 9th..I placed a request for replacement on 10th...Flipkart told that replacement is not possible as the retailer does not have the product...in that case they will refund the money...but from last six days Flipkart is wrongly responding giving 1000 excuses and not settling the issue...everytime i call flipkart customer care, they tell that i will get a callback from Flipkart within 24 hrs...6 ...24 hrs have passed, still i dont have the right product or the refund of money...they even escalated my issue to Lenovo but they are also delaying this issue...i would like to take this issue up to the higher authority as i am suffering very much for it...my money is stuck with flipkart...no refund...no replacement...i cant take a new laptop...plz resolve.
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