Flipkart — LeEco with order id OD[protected]

Address:	122002
Website:	www.flipkart.com

We purchased this phone( LeEco ) with order id OD[protected] from flipkart with this assumption that if we get any issue with the product flipkart will support us through refund and replacement policy. But strangely, flipkart did not support at all. This phone has overheating problem, and it gets heated up while using internet/hotspot/wifi. Even in long calls(30 minutes) and while changing also it is getting heated up. When the temperature reaches 46 then phone starts giving warning, and after that we normally switch off the phone for safety. flipkart Customer care listened to us, provided the support of support engineer also, but issue was not fixed. Strangely they said, 46 is very normal temperature, and if it is going beyond 48 only then they can work on fixing the issue. I told them clearly, we are not satisfied with this performance, so please replace or refund it. however no action has been taken.
We have raised return request 5 times, but they did not return/replaced it. Please help.