Flipkart — Lenovo A6000 - Heating to 40 degree within first 10 minutes, You cannot talk due to heat

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Mumbai City, Maharashtra

Order Number -- OD[protected] I bought this phone yesterday and within 2 hours it started heating @40 degree. The customer care of flip-kart said to arrange call today from product team which will try to resolve this issue, I got a blank call, nobody was speaking and I disconnected the phone. When I called customer care again today for finding out why I did not get any call they told I disconnected the call from flip-kart. I don't understand, what a ideal person would do if he gets a call and nobody speaks for first 30-35 seconds, they told me to call back again in 24 hours, keeping my finger crossed that I would talk to right person. Today I finally got a call again got disconnected, I have to call customer care again, and this time they asked me to trouble shoot the phone. I have reset the phone as per customer care, while I was talking to him in first 5-6 minutes, the phone heats up to 39 degree with factory setting only. Even they are saying we cannot replace this as the temp is under 45 degree, They asked me to visit Lenovo customer care. I am extremely unhappy the way these guys are talking. If you take a new phone and can't even talk, as the temp on the phone will go to 38-39 within few minutes the body literally heats like you are going to get sunstroke, then what is the meaning of phone. Please take return or replace this phone.