[Resolved]  Flipkart — Lenovo k3 note return

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Flipkart — Lenovo K3 note Hanging and Heating issue

3 Reviews
Vm vmlogu on 10 Feb 2019
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Product Order OD[protected]I am facing heating issue, hanging issue and volume is getting higher automatically after sometimes in this smartphone. Also It shuts down automatically while charging and it was not up if I try to restart the mobile. So I had to take off the battery and put it on. 2) Coming to Flipkart friendly ploicy, I do not feel there is much difference between manufacturer warranty and flipkart friendly return policy. They were simply informing me following information when i had asked for replacement for this mobile since I was facing the above said issues a) Flipkart will tell how to troubleshoot the issues since I do not know about mobile(According to flipkart). b) Take your mobile to authorised service center and confirm whether the problem is there, then flipkart will help. c) About battery charging, flipkart is claiming according to manufacturer, this smartphone takes 4 hours to 8 hours to completely charge the battery. d) Consider only battery temperature that should be below 48 degree ( My mobile is new and it is coming upto 44 degree if i use gps for 20mins), they wont give possible solution. 3) Even if the battery heat is below 48 degree, if it comes to 37 degree, I am facing lot of heat in upper front of the mobile. At that time you cannot call someone. Sametime if you are using gps for 15mins and try to call someone, you might face the heating issue. 4) Smartphone automatically shuts down sometimes whenever I am using file explorer. Raised Replacement/ Refund request 4 times, but no proper response, their reasons were 1) One time, they did not speak to me properly and said reason as "The issue has been resolved between you and the seller. Hence, there will be no replacement or refund". I did not contact Lenovo for this issue since flipkart promised me 30 days replacement policy. 2) Support team asked me to do trouibleshooting by resetting the phone, kill all apps after every usage to avoid heating issue. 3) In their selling page, I did not see that this mobile will take 4hours min to 8 hours maximum for completely charge the mobile, but they were claiming that manufacturer says like that. 4) Flipkart support team asking me to take my smartphone to Lenovo authorised service center about these complaints and prove it, then refund/replacement will be considered. 5) They checked with manufacturer and they were not giving proper response. Resolution Expected. 1) Flipkart should remove the friendly replacement policy from their website since that is not happening as mentioned. Since i have informed the issues after 3 days o[censored]sage itself, they were keep on asking me to contact manufacturer indirectly. Then I do not know the difference between manufacturer warranty and flipkart friendly policy. 2) I am expecting proper solution for this issues.