[Resolved]  Flipkart — Lenovo p1m - inferior quality product

Address:	560016
Website:	www.flipkart.com/lenovo-vibe-p1m/p/itmecrurvpmzhcyg?pid=MOBEB3VWVWSEHBFD

Order #: OD[protected] Phone was used just for 2 days, issue noted was immediate after the first boot. 1. Ear piece gives bad quality sound, wont be able to make calls with good voice quality. 2. Phone hangs randomly and gets restarted with phone reset. No data can be saved in there. Tried resetting phone to factory setting, disabled many apps that eats memory, updated android and other apps. Phone seems useless here. Wasted 8000 Rs in Flipkart. As per Buyer protection scheme, Flipkart was supposed to replace/refund. Return request was straightaway rejected after checking the phone remotely with their app called "Smartcheck". It just analyses hardware performace for that moment. They themself not sure whether it can catch typical hardware issues. Memory card was not present in the phone when they checked it remotely via the smartcheck app. Surprisingly they found my memory card is full and so it hangs. This clearly tells about the credibility of this troubleshooting app Flipkart is boasting of. Recorded the conversation with customer care as a proof for future proceedings. Customer care asked me to contact Lenovo Service centre to resolve the issue. Why should I go for it when there is a protection scheme in place and issue was reported immediately - on 2nd day of delivery. Bought the product with trust in Buyer protection scheme from Flipkart but in vain. Going to challenge the credibility of the app "Smartcheck", Buyer protection scheme & mental agony caused by this purchase.