Flipkart — lenovo vibe k5 plus battery discharging, rapidly imei number in invoice and mobile set mismatching

Address:

641023

Invoice no; fabf7u[protected] dated:[protected]

Dear sir,

I bought a android mobile phone, lenovo vibe k5 plus[silver, 16 gb] on 03.01.2018 through flipkart. We have high regard on reliability on flipkart. But from the 3rd day of purchase hte battery charge % started declining reapidly. Within an hour it got reduced to 40% after fully charged. We thought it may be due to handling problem. But it continues till date. With in 4 to 5 calls made after fully charged the mobile set starts to get switched off. We went to lenovo service centre at coimbatore for service and we were stunned to hear that the imei number of mobile is different from that of imei number in invoice and returned back the mobile without servicing and the problem is persisting

The imei details

Imei number in invoice: [ ([protected]), ([protected])]

Imei number cheked in the mobile set by the service center: [ ([protected]), ([protected])]

The discrepancies in this regard may be sort out according to to the lenovo licence agreement. We request you to do the needful and provide us a better solution for this. High credibility on the part of lenovo & flipkart should not be compromised.