[Resolved] Flipkart — Lg43lh576t tv serial no. Mismatching issue

Jitendra2892

from Mumbai, Maharashtra

Address:	Bangalore, Karnataka, 560091
Website:	www.flipkart.com

I had ordered lg tv from flipkart on 11.06.2017 and got it delivered on 12.06.2017. On 14.06.2017 it was installed. During installation i checked that serial no. Mentioned on the invoice sent by flipkart was not matching with the serial no. As mentioned on tv and it's packing.
This is surely going to impact if i take it for some warranty issue as without proof of proper serial no. No body will provide warranty.

I contacted flipkart customer care team and they advised to me resent the tv and take the refund. But i asked for replacement as i have to suffer from mental trauma during the whole process of sending tv back, getting a refund, placing new order and it's installation.
Why should i go through this mental ordeal with no of my mistake?
Due to seller issue i have to suffer a lot and go through all these things.
Flipkart is saying they can't provide any other solution.

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Jul 31, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2017

Flipkart Customer Care's response We have taken this internally, will revert soon.

Verified Support

Jun 29, 2017

Flipkart Customer Care's response customer complained that serial number mismatch and asked for replacement but due to stock availability issue we processed refund but did not agreed and asked to cancel the return. Hence closing the case from our end.