[Resolved] Flipkart — loomantha fridge mat

VamshidharReddy

from Huzurabad, Andhra Pradesh

Address:

Karimnagar, Andhra Pradesh, 505498

Hi,
This is second time I'm reaching to consumer forum. I have ordered a product Lookmantha Fridge mat on 02nd December and received it on 05th December. However, I have made a replacement request for same product due to the product damage. So once the product is taken by the delivery agent on 07th Dec, I got a message that my replacement product got delivered on 10th Dec but I didn't get still. I have given the complaint on same day on this issue, however Flipkart never taken any serious action on this as of today 19th Decemeber (almost 15 days of wait).

Here, one more thing I want to highlight that, the courier service name Delhivery which is partnered with Flipkart having very bad response and, my home is just 2KM far from the logistic store, but they never delivered the products at door step.

I have been faced this problem so many times and given complaint to flipkart but there is no proper action was taken.

Please help me on this issue.

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Feb 7, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 31, 2019

Flipkart Customer Care's response "Hi,
We are sorry to hear that you’ve not received the refund of your Product. The seller has refunded on 29 Dec 19 and this should be reflecting in your source account by today. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. "