[Resolved]  Flipkart — marq by flipkart 7.5 kg washing machine (pathetic after sales service)

Address:

Ghaziabad, Uttar Pradesh, 201012

Hi Concern,

I have made a complaint on 8-Jul-2018 (Ticket ID- 8G8-34385NOSC[protected]of my newly purchased washing machine (MarQ by Flipkart 7.5 kg) and till today[protected] issue is not resolved.

I am continuously calling on Jeeves(their after sale service partner) customer care number but found no solution except new date every time.

1. After making complaint on 8-Jul-2018, they rescheduled the service without informing me and I received a message as per you request we have rescheduled service.

2. On 9-Jul-2018, Raesh engineer visited and by mistake or intentionally we were unable to use the washer also, the complaint made was for dryer.
I have taken photo of pully as suggeted by Raesh and sent it to Mrs. Payal.

3. After that on[protected] your engineer Ajeet visited with a gear-box and tell me that the part provided him is different from the part required, so I have taken picture of gear-box and sent it again to Mrs Payal and sehe told me to resolve the issue is resolved within next 2 days.

4. Today (20-Jul-2018) I received a message that engineer Raesh will visit again after waiting till 7 pm IST today, I again called Mrs Payal and engineer Ajeet and they told me gain we have received wrong part so Ajeet is not visiting today and I have to wait for some more time.

Please help me to resolve this issue.

Thanks,
Chandrakant
+91-[protected]