[Resolved]  Flipkart — mi a1 warranty from jeeves

Address:

Bangalore, Karnataka, 560103

I have one year damage protection plan with flipkart partner jeeves. As per that plan 80% of phone value is covered for damage.
I sent my phone to jeeves (Flipkart partners) for screen change and speaker change in november but they didn't resolve the issue and sent my phone without any change. They charged me rs 4.5k for lcd change which i know didn't happen.

On 17th dec'18 jeeves arranged for the pick-up after 2-3 weeks of bickering with them. Now they are saying that they need to change lcd and back cover for my issue. Also the amount covered under the plan has exceeded and i need to pay 900 odd rupees to them.

Why should i pay the fee and i need the answer regarding change of lcd twice for same issue. This is a pretty good way of getting extra money from customers.
I have called jeeeves customer support five times in past one week but every time they tell me to wait to get the answer from their back-end team.

I have raised the request with flipkart too. Jeeves is flipkart partner for warranty plans and both of them have done nothing for 2 months.

My details are:
Jeeves previous claim id: ad[protected]
Jeeves new claim id: ad[protected]
Jeeves plan id :jppoffk219003
Flipkart incident: in[protected]Please open the incident again)