[Resolved]  Flipkart — mi a2

Hello, This is my formal complaint regarding my new phone Redmi MI A2. I buy this phone in last week and I received phone with old operation system which is Android 8.1. I am facing an issue with heating and battery draining quickly issue. I raised a complaint regarding the replacement with Flipkart and then they ask me to uninstall, force stop 3rd party application and restart, after restarting phone they ask me to update software for system and which is not possible to do it by executive is on call so executive informed me that he will call me later. I update phone till July 2019 update. I waited for couple of days then I called again. So again that executive asking me to repeat the same thing and I denied. I ask him does he have the last call complaint details so he doesn't have that. Any how he arrange a technician to check my phone. Technician run system check an application then we waited and the process completed and he was telling me report normal. I am using phone, I m facing a problem, then how can ur system show the phone is okay. I simply asking a replacement for my phone and I don't know any argument on this or else I have to Lodge a legal complaint regarding this issue. Phone manufacture date is for Sep 2017. It means Flipkart giving us an old manufactured product. When I make a visit to MI store they have a phone with latest sotware update which is Android 9 pie. Requesting you to please replace my phone and provide me the solution. Thanks
Nadeem shaikh
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