[Resolved]  Flipkart — microwave oven with physical damage

Address:	530007
Website:	www.flipkart.com

I received a samsung oven on 18th of this month, on 19th samsung service man came for demo and installation when he opened the box we found there is a physical damage, a dent on the oven he immediately stopped the demo and we raised the request of replacement through flipkart. I received a message from flipkart saying a technician will visit, and a day later he visited and he took the damage photo and he told us this is a physical damage we cant do anything flipkart will replace your product. The next day i received a message from flipkart saying your pdouct issue is resolved and replacement is rejected by the seller. I dont understand whats wrong flipkart. Paying 1000s of ruppees how can we accept the damaged product and also there is a statement in flipkart 100% no transport damage if anything goes wrong 100% replacement.in my case it went wrong where is your promise, 100% replacement, this is not fair, whoever reading this i[censored] receive the new product with a damage will you accept, we are from middle class family, we buy the product with happiness and many expectations but you guys are trying to ruin