[Resolved]  Flipkart — misleading/wrong product - order id:od[protected]

Website:

www.flipkart.com

Hi,

This is satish.

I recently bought lenovo ideapad ip520 laptop from flipkart.

Order id: od[protected]

I am not happy with this product and the calls i had with flipkart support team.

There are two reasons why i am not happy with this product and why i would want a different product instead of just the replacement.

1. The images of the product in flipkart shows the product has finger print scanner.
There is no mention of whether finger print scanner is present or not in specification/description of the product.
So i thought the product has finger print scanner. This is one of the main reasons why i bought this product.
But the product i got doesn't have finger print scanner. This is misleading.

2. Specification/description says that disk drive is not available, but the product i got has disk drive.
I wanted to buy a product with no disk drive, but this product has disk drive. So this is also misleading.

I spoke to flipkart support multiple times and i have been told that flipkart has replacement policy where they replace with the same product. There is battery problem
As well in the laptop. Flipkart has scheduled product replacement on this sunday 15th oct 2017.

I don't want the same product, so please cancel that replacement. I am not going to accept this replacement.

I am happy to buy another laptop from flipkart if they cannot refund but provide me with at least this option. I would really appreciate this.

Please consider and have a look at this with high priority

Please check the attached video for the misleading information. And attached images where product images are entirely different with the product received

When i raised refund request on application they declined my refund process. Not at all happy with the flipkart

Regards,
Satish