[Resolved] Flipkart — missing canon eos 1500d
Surat, Gujarat, India
SoSohil Kharwar on May 12, 2018
I ordered canon eos 1500d from flipkart on 23rd april 2018. I got message on 25th morning stating that my order will get delivered today. But it didn't and i got it
Delivery on 26th april 2018. As my home was under renovation phase i called delivery boy and he asked me to meet him at landmark. I was about to pay with my credit card, but his swiping machine was not working so he asked me to pay in cash. I went to atm and got him cash, i took delivery and got back to home. I opened the parcel and i found 2 locally branded shampoo bottles and one conditioner bottle. I complained to flipkart customer care same day but they didn't took any solid actions and just kept giving me eta. My pick up scheduled 2 times but got rejected by logistic stating they will need additional permission to pick up as the actual product is missing. Finally when i told flipkart to go to consumer court, they created a request on high priority, assigned a technical inspector and asked me to provide 12 days to work with seller. That guy, technical inspector named "ajit" behaved with me like i have stolen that camera and blamed me that i have placed shampoo and conditioner bottles. After that again
Flipkart is just keep giving eta and no resolution. Then i posted my complain on their facebook handle, i got call from flipkart and convinced seller for refund. Now when my pick up scheduled for 3rd time (11th may 2018) by that time pick up person rejected my request stating that according to return policy last date was 6th may 2018 which is already gone. And my return request also got rejected and i left with 2 locally branded shampoo bottles and 1 conditioner bottle which is not worth more than 500 ₹. The seller who sold me camera on flipkart is "retailnet" kept posting the days so that replacement deadline got exceeded and he do not have to provide refund or replacement.
My order id is od[protected].
I'm a genuine buyer and i have purchased many other things from flipkart.
Complaint marked as Resolved May 21, 2018
Flipkart has provide replacement for the same product and that is brand new, absolutely fine.
[May 12, 2018] Flipkart customer support has been notified about the posted complaint.
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