[Resolved]  Flipkart — Missing mobile in the box

Address:	Hyderabad, Andhra Pradesh
Website:	www.flipkart.com

I ordered Resmi Note 4 32gb mobile on flash sale .

I received empty box with charger .

I complained to costumer care and they said before 19th 9pm problem will resolve.

But still I didn't get any response from flipkart.

Just before I called to customer care again and now they are telling me it will take more time to resolve issue.

Again they are asking 24 hr time to resolve issue

I asked him to transfer my call to higher escalation department finally they transferred. This new person again asking time to till 24th march.

What is this fraud company.

It is cheating cheating cheating.

Each person telling different story.

My order ID: OD[protected]

I got replies from flipkart customer care like this

Hi,

Thank you for taking the time to write to us.

Order ID: OD[protected]
Product: Redmi Note 4 (Gold, 32 GB)

We are sorry to know that you have not received the product inside the box.

Please be assured that we'll look into this and will get back to you with an update by March 19, 2017.

Hope you will understand.

Regards,
Rohit Pawar
Flipkart Customer Support

Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 21 Mar, 12:30 PM.

Thanks,
Flipkart Customer Support

Dear Customer,

We apologise for taking longer than expected to resolve your issue. We request you to provide us time till 20 Mar, 9:00 PM to get back to you.

Thanks,
Flipkart Customer Support

When will be resolving my problem

Please initiate return request i will provide same box and charger then refund my money