[Resolved]  Flipkart — Mobile( MOTO G) not functioning properly from day one.

Address:

Gurgaon, Haryana

Dear Sir, I bought a mobile phone Moto G of Motorola with a trust of buying a product from a company that has global presence from another well known On Line portal FlipCart which is of course another big name on global platform and this was for the first time I opted to buy any Motorola product and first time also I bought anything from flip cart. Unfortunately my experience with both the Companies for after sale services has been worst ever. Below are some points which I need to put forward and I hope you people will listen to my points of view and will help in the best way possible. I bought this MOTO G in October 2014, since then I am facing such problem that it doesn’t read the SIM properly in both the sim slots. I contacted Flip Cart for assistance and they told me to go to Motorola service centre for the same I opted for Motorola Service Centre in Gurgaon in sector 14. The gentleman who was available was very rude and he was using abusive language with me and my cousin and tried to assault us and kept repeating that “ My name is Arun and I am not going to provide any service to you and you can complain to anybody in Motorola”. Because of this incidence I am not feeling safe to go to any Motorola Service centre as such an incidence can happen again. After a week of above mentioned incidence my cousin went to another service centre of your company in Palam Vihar gurgaon named B2X as I am still terrified of going to Motorola service Centre so I opted not to go there. Now the employees over there told my cousin that we have to pay for the repair of my MOTO G. Saying that the SIM tray is not covered in the warranty clause and when asked for any document stating the same, they refused to show any such document. Sir, I want to ask one simple question that when my MOTO G is in warranty why am I supposed to pay for the services as the damage is internal and cannot be deliberately made? I am not asking for any special favors but the kind of response I have got from both the service centre has been pathetic. I am also writing this mail to Flip cart because genuine products is always a concern while buying online and I am feeling same in this case. I am requesting you to please tell me the solution of my problem because I am really fed up and tired of going from one service Centre to another and asking for correct document and also my safety is also a concern. Sir, I am seriously feeling cheated after buying MOTO G that too from flip cart. Please reply as soon as possible at max 3 days else I will be left with no option to buy other handset this time it will not be of Motorola and not from flip cart. Out of my frustration I am not left with any option but to advise people that not to buy Motorola product especially from Flip Cart.