[Resolved]  Flipkart — Mobile not Received

Address:

Hyderabad, Andhra Pradesh

I successfully ordered Redmi 1s mobile from Flipkart on 2 September my order id is (ODA[protected]HBPLB00) and after 7 days i checked my order status its still under conformation stage and i called to customer care executive he said that i will receive mobile on 13 sep but i have not received any conformation thing from flipkart. 10th sep i sent a mail to Flipkart team and after 20 hrs they called me and said that my product got reserved and it will be delivered on promised date that is 13sep. Today again i called customer care and they given me a foolish answer that my product has not been conformed and there was no stock to deliver and suggested me to register again for next sale. I paid total amount through city bank credit card that to 9(EMI) mode .If i cancel my order who is going to pay my interest. As per my knowledge they sold my mobile some one else and now the sales manager saying that my order not conformed and said that their executive has give wrong commitment that the product will be allotted to me. How its possible that their executive could give such wrong information to customers. I spoke to customer care 3 times and they said that my product will be delivered within promising date. In flipkart site my product Is still showing that Item has been confirmed by the seller but they told me that my product not been conformed. Entire mistake done by flipkart they wasted my time and my hard earned money who will going to bare the loss. Today they sent a massage that(they escalated my issue they will resolve problem by 16 Sep, 3:00 PM.) i don't believe flipkart they are cheaters i want to file complaint against company. Please help me out. thanking you Mahipal Reddy