[Resolved]  Flipkart — mobile phone missing

Address:

Gurgaon, Haryana, 91

I had ordered oppo f 3 plus mobile phone on saturday 11th november, 2017. The phone was expected to reach my office address in posco-idpc bawal, haryana on monday 13th november, 2017.in the afternoon courier boy of flipkart company came and gave us a package with proper flipkart packaging and label. I have exchange with my old mobile samsung on 8 & amount rs.10589/ through credit card in emi.. Courier boy take my mobile and he check mobile screen, mobile function, battery and backside of mobile. After giving the mobile the guy immediately tried to walk away but i just remembered that he had not taken any signature so i called him back to ask about it. The guy replied that the delivery details would be automatically updated in the system. We still received a package from them and i did not think for a second that those people would cheat us. On opening that package, i am shocked marble stone found. By that time the delivery person had run away. Since that time i have been trying to contact flipkart and they keep delaying the issue giving us different timings of the day to wait. After constant calls to their company on 13th november, 2017 they said that they booked my complaint no. Incident :in[protected] and gave me promise date 24 november 2017. This is the last date of my issue, may be will be resolve before last date. But today morning 24th november 2017 we received a message from flipkart customer care side in this mail they write me that the seller will not be able to fulfill your return request for the order no. Od[protected]. Which is completely untrue since an entire day i was waiting for updates from flipkart. I would really like some action to be taken against this company for giving us a fake product, falsely taking our money and lying about everything as well as compensation for all the time we had to worry and waste. I would also like to be given the proper product in perfect condition with either the amount of money we paid or another product of our choice as compensation.

Deepu kumar
Mobile no.[protected]