[Resolved] Flipkart — Mobile phone screen issue

Ayyanar Ajith

Website:

www.flipkart.com

I bought a new mobile from flipkart before 2 days.but that mobile have a screen problem so that i want to return my product.but delivery executive was not update the delivery status so the return option was not enabled in flipkart site.i contact a customer care also...there is no proper response.
Now what can i do already i paid full amount.i need a refund or else replacement.
Flipkart order id-OD[protected]
BlueDart Delivered Bill No.-BlueDart - [protected]

+3 photos

Was this information helpful?

No (0)

Yes (0)

Jul 2, 2020

Complaint marked as Resolved

no resolved

Flipkart customer support has been notified about the posted complaint.

Jul 02, 2020

Updated by Ayyanar Ajith I bought a new mobile from flipkart before 2 days.but that mobile have a screen problem so that i want to return my product.but delivery executive was not update the delivery status so the return option was not enabled in flipkart site.i contact a customer care also...there is no proper response.
Now what can i do already i paid full amount.i need a refund or else replacement.
Flipkart order id-OD[protected]
BlueDart Delivered Bill No.-BlueDart - [protected]

Verified Support

Jul 03, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Aug 09, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. The seller has confirmed that a refund has been completed on 03 Jul 20. It would have reflected in your credit card by 06 Jul 20. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number[protected] in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. Your kind understanding is appreciated.