[Resolved]  Flipkart — mobile replacement issues

Address:

c 195 avas vikas colony near springer school vikas nagar baragadwa gorakhpur 273007, Gorakhpur, Uttar Pradesh

My name ia shailesh srivastava. My mobile no. Is [protected]. And my email id is sri. [protected]@gmail.com.
I bought a mobile phone from flipkart which brand is realme and model was realme 5 pro, this colour was blue. I bought this phone by use my debit card, but when this product delivered to me and than i unboxed the product, i saw a scratch on the screen, i immediately packed it back in and put in a request for return to flipkart. I send my return request on october 12, and no response has been received yet, and when i called, it is coming to know that my return request has been canceled, whereas told to me that i would get a call from flipkart on 15 october. You will be wait till october 15. And your product will be sent to you, but now it is being said that you will have to wait for call till october 17, because your request has been cancelled, now it is being told to me that my request has been delayed till the 19th october, no one is giving the correct information. I want to know that why did my request canceled, how much trouble am i having because of you people, what can i do now, one of you guys sent my product in 12 days and after that the product was damaged, i am upset, please send my new product and solve my problem quickly, i am waiting for your call, i want my product back with in 2 days, i think i made a big mistake by shopping with flipkart, further sector have to think it, please call me as soon as possible, i'm waiting, now i am being told that now my product will come by 1 november 2019 and at the same time i will be given a new phone after taking the phone, i feel like my joke is being made, there is no respect to the customer, how much the customer is troubled by the your services, you do not even know, i do not have a mobile, and i am not able to do my job, i am a man doing private job, i am not getting any work, nobody is doing anything for me and my problem, i am absolutely upset, please help me, and give me my new phone,
Even i asked backend team to connect me with there senior team or escalation team, but they denied to help me with that. This is how customer support team and the logistic team are behaving and acting with customers. I asked them to forward my concern to the higher level but they completely denied to help me on those issue.
Could anyone please let me know how can i forward my concern to the higher level of flipkart and let their higher level team knows how these frontend, backend and logistics teams and acting on customers issue.