[Resolved] Flipkart — mobile replacement not given

 
2 Reviews
Umella naigoan, Vasai, Thane District, Maharashtra, India
 reena tetgure on Jun 25, 2019
Brought note 7pro from flipkart within 3days phone started getting hang so place for replacement but issue is not been seen by technician because the phone gets hang anytime i have all the proof that the phone gets hang but flipkart is not ready to give replacement on proof basis, i am stuck with the defective peice which flipkart is not ready to replace.

Complaint marked as Resolved Jun 26, 2019
They have done nothing to solve my problem they are just giving excuse they don't provide replacement

Complaint Status


[Jun 25, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, Jun 25, 2019
Hi Reena,
We're sorry to hear that you're facing issues with your "Redmi Note 7 Pro (Nebula Red, 64 GB)".
We'd like to let you know that the technician has confirmed that the issue has been resolved in your device. Hence, the seller will not be able to accommodate the return request. However, if you are facing any issues with your product, kindly contact brand authorized service center so that they will help you out.
Your kind understanding is appreciated.
Updated by reena tetgure, Jun 26, 2019
If the problem was resovled why will i follow up with you for a month, please replaced the product, I am not happy with the product it is giving me a lot of problem
Updated by reena tetgure, Jun 26, 2019
What to say to you guys my product is damaged, techincian comes for 10mins how will he see the problem I have all proof of hanging kindly replace the product on proof basis, because it's the customer right to get a replacement if the product has a problem. You can check the video, if problem was resovled how come the product was hanging
Updated by reena tetgure, Jun 26, 2019
I think I have to suicide now
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

What to say to you guys my product is damaged, techincian comes for 10mins how will he see the problem I have all proof of hanging kindly replace the product on proof basis, because it's the customer right to get a replacement if the product has a problem. You can check the video, if problem was resovled how come the product was hanging

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    74%
    Complaints
    21677
    Pending
    228
    Resolved
    15838
    phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    location
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    Flipkart - mobile replacement not given