[Resolved]  Flipkart — mobile replacement not given

Address:Umella naigoan, Thane, Maharashtra, 401202

Brought note 7pro from flipkart within 3days phone started getting hang so place for replacement but issue is not been seen by technician because the phone gets hang anytime i have all the proof that the phone gets hang but flipkart is not ready to give replacement on proof basis, i am stuck with the defective peice which flipkart is not ready to replace.
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Jun 26, 2019
Complaint marked as Resolved 
They have done nothing to solve my problem they are just giving excuse they don't provide replacement
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2019
Flipkart Customer Care's response
Hi Reena,
We're sorry to hear that you're facing issues with your "Redmi Note 7 Pro (Nebula Red, 64 GB)".
We'd like to let you know that the technician has confirmed that the issue has been resolved in your device. Hence, the seller will not be able to accommodate the return request. However, if you are facing any issues with your product, kindly contact brand authorized service center so that they will help you out.
Your kind understanding is appreciated.
Jun 26, 2019
Updated by reena tetgure
If the problem was resovled why will i follow up with you for a month, please replaced the product, I am not happy with the product it is giving me a lot of problem
Jun 26, 2019
Updated by reena tetgure
What to say to you guys my product is damaged, techincian comes for 10mins how will he see the problem I have all proof of hanging kindly replace the product on proof basis, because it's the customer right to get a replacement if the product has a problem. You can check the video, if problem was resovled how come the product was hanging
Jun 26, 2019
Updated by reena tetgure
I think I have to suicide now
Complaint comments 

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What to say to you guys my product is damaged, techincian comes for 10mins how will he see the problem I have all proof of hanging kindly replace the product on proof basis, because it's the customer right to get a replacement if the product has a problem. You can check the video, if problem was resovled how come the product was hanging

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