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Flipkart — mobile verification cost to zero

Address:SREENILAYAM, NIZAMPET, Hyderabad, Andhra Pradesh, 500090

I have order the mobile on flipcart with exchange redmi 4 4GB/64GB. expected value is 3200 however executive is saying the value is zero..I have to pay additional cost.

Seems it is like fraud trasaction doing by flipcart to enable their business keeping exchange offer.

Thanks
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