[Resolved]  Flipkart — Mobile - yu yureka plus

Address:	Thiruvananthapuram, Kerala, 695581
Website:	www.flipkart.com

Hi,

I have ordered yu yureka plus (moon dust grey, 16gb) mobile from flip kart and received the order two days back. when i started to update my contacts in that, it was over heating and very slow in performance wise also. i would like to return the product and opt for refund. but the option is not available in the site and i was doing the follow up with customer care personnels from today morning onwards (1st nov 2016). they are saying that as per flipkart policy, they cannot give refund. and then i suggested for a replacement with new brand, but they are not ready to that also. instead, they are ready to give new piece for the same brand. since the customer doesnot want that product, how they can offer the same product with same brand. i am very much disappointing and not expecting this kind of service/ irresponsiblity from a company like flipkart. i couldn’t see this policy in their site. if they are telling like customer can replace the item with same brand, then they are supposed to update the same in site. its moreover like a customer cheating.

Now i am not asking for refund, instead i am asking for a different brand with high price. this is not the right way to treat valuable customers. since they have not updated the policy in the site as they said, i have two choices only. flipkart is cheating their customers.

Order id: od[protected]

Ordered on 25th oct 2016