[Resolved]  Flipkart — Moto G Launch Day Offer Cheating

Address:

Surat, Gujarat

I feel being cheated by Flipkart on Moto G Purchases. I have sent below mentioned query to Flipkart on 14-Feb-2014. Quote Request you to confirm applicability of launch day offers on all three orders mentioned below. 1. OD[protected] - Order in the system it is showing return requested but delivered to me. 2. OD[protected] - Placed by Flipkart executive Kartikey on 08-Feb-14 to compensate Order No.OD[protected] cancelled by Flipkart without any reason. 3. OD[protected] - Placed by Flipkart executive Kunal on 07-Feb-14 to compensate Order No.OD[protected] cancelled by Flipkart without any reason. Your flipkart executives, who placed orders on phone on my behalf confirmed the launch day offers applicability before placement of order. I need a categorical confirmation on below mentioned offers on all above orders. + 100% cashback (as store credit) to 100 Lucky customers. + Buy a Mobile along with Case & Cover @70% off - Still 2 covers are required to be ordered once they are back in stocks. + Get Rs.500 off on purchase of ebooks worth more than 501/- on flipkart + Get Rs. 1000 off on purchase of clothing worth more than 1001/- on flipkart. Your urgent confirmation is requested. Unquote They responded with below mentioned reply on 14-Feb-2014 that, Quote With regards to your query, I would like to inform you that the launch day offer is redeemable only once per account. Therefore, you will be able to benefit from the orders only once for each offer available. Unquote This condition was not mentioned anywhere while ordering. They are just finding the ways and means to get away from launch day offers which they publicized very loudly and later on found that too many orders received and they will not be able to fulfil the same. Now they are imposing all new condition of "One Scheme per account." This was never informed through any of the terms & conditions of sales shown on the site. This is really frustrating. I am fighting with Flipkart since the day I placed my orders till now. Now Draw is also over and my 2 orders were not included in the draw. I continuously re-iterated the issue but no one is trying to resolve it. I am fed up with Flipkart now and Motorola's poor policy of going ahead with Exclusivity on this product. Flipkart is not able to handle it gracefully and ending up with false promises. Regards, Jay Shah [protected]