[Resolved]  Flipkart — my order return

Address:

Gayatri Nagar Godavari Homes Suchitra, 301, DJ Apts, Hyderabad, Andhra Pradesh, 500067

I had to order a redmi note 7 pro on the flash sale. As you know the chances of getting a phone on this flash sale has been made a fuss about, I and my friend decide to order from 2 sources. Unluckily, we both succeed in ordering the phones(one on COD and the other on EMI). The wishmaster as they call it, comes to me with both the phones the next day. I ask the wishmaster to give me the phone on the COD option. What the wishmaster says is, "Sir, I've approved the EMI phone by mistake, so you'll have to accept it. I'll take away the other phone. " This phone was ordered from my friend's card and I didn't want him to bear the EMI for so long due to personal reasons. So, I insisted the wishmaster to reverse this and approve the other phone. The wishmaster calls his supervisor and has a discussion that I've no idea about. Then he says to me, " Sir, you should accept both the phones now and raise a return request later. " I had an idea that flipkart has special policies about mobile phone's return. But since it was a flipkart representative, I chose to trust on him and accepted the phone. Now, it's been more than 7 days and I haven't been able to return the phone. When I call the customer service, all I get is a "NO" And 30+ minutes of wait time. They say sorry sir.. But their sorry cannot be worth INR 17000, right?
I strongly feel this is not my fault and I should not pay for. I'd request you to show some decency and good customer service.