[Resolved]  Flipkart — never buy on flipkart.. their after sales service is pathetic

I knew flipkart after sales service is horrible but still i make mistake of buying and regretted it every time. This time its worse.

Short story: odered a samsung refrigerator and received one with one of its side appear as bumps (Possibly that heat shield not sticked properly) and also it appears they shipped an open box item. Me doesnt want to take chances requested for return and from here starts the flipkart drama.

Eventhough i requested return, they scheduled installation and samsung called for installation which i declined.
When i called their support and asked why they schedule installation and can they cancel it and arrange for replacement, they said its system generated and asking me to cancel as if its none of their business. And for replacement they scheduled after 5days for techincian visit, when i asked why 5 days and whether they can prepone, they say it's not in their hands and its just market place for buys and seller and when i asked for seller contact, they say they cant share.

Everyone knows omnitech is flipkart own business and yet they don't want to take responsibility for items with defects. They almoat ship product with some defect and they show hell for customer who want to get their item replaced. Everytime they say there is no defect and reject the return.

They removed refund longtime back and replacements
Also they dont want to do.

Why flipkart why? Is it because there is not enough competition for you or is that company's mission statement.
Btw why spend so much on ads, i am fed seeing ur ads everywhere, instead spend on customer satisfaction.

Od[protected]